Terms & Conditions

PRICES IN THE WEB STORE ARE STATED IN EURO (€) AND INCLUDE FINNISH VAT 24%.
(Customers outside EU-countries get their products without the VAT24%. When logged in to our webshop as a non-EU customer, prices are shown without the VAT24%. Otherwise the final fee can be seen after the customer information is filled correctly.)
Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

CONTACT

Anything to ask? Please contact us: info@ctrlclothing.com

PAYMENT METHODS

You can pay your order by:

PAYPAL

With PayPal express checkout system it is easy to pay with your credit and debit cards.

In order to use PayPal payment methods you must have personal PayPal account from which the transfer is done.

CHECKOUT

All finnish banks and their online services are available. Also credit cards are accepted (Visa, Visa Electron and Mastercard).
Checkout Finland Oy (VAT 2196606-6) provides netbank related payment transfer services in co-operation with Finnish banks (Osuuspankki, Nordea, Sampo Pankki, Aktia/Säästöpankki/Paikallisosuuspankit/Nooa, Handelsbanken, Tapiola, Ålandsbanken, S-Pankki) and credit institutions. For consumer the service works exactly the same way as traditional web payments.
Checkout Finland Oy acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Suomen Ostolaksut Oy (VAT number 2284303-3). The seller is responsible for all deal related obligations. Suomen Ostolaskut Oy is also the payment recipient.
More information: http://checkout.fi/maksuehdot.html

Käytössä on kaikkien pankkien maksupainikkeet. Checkout maksunvälityspalvelu välittää maksut kauppiaalle (CTRL Clothing Oy).
Korttimaksuja voi tehdä kaikilla Visa ja Mastercard- korteilla. CTRL Clothing Oy:n verkkokauppa toimii tuotteiden ja palveluiden markkinoijana ja toimittaa tuotteet ostajalle, sekä hoitaa kauppaan liittyvät lakisääteiset velvoitteet. Luottokorteilla (Visa, Visa Electron, Mastercard) tehtävissä maksuissa kauppa syntyy asiakkaan ja Suomen Ostolaskut Oy:n (2284303-3) välille, joka on maksun saaja ja Checkout -palvelun virallinen yhteistyökumppani, ja joka tilittää maksun myöhemmin kauppiaalle. Nets Oy:n sopimuskumppani asiassa on Suomen Ostolaskut Oy.

Only online shopping is possible. We don’t take orders by phone or by emails.

All items remain the property of CTRL Clothing Oy until the payment is received.

SHIPPING FEES

Finland up to 5kg = 7€.
Domestic Letter is possible with small orders that fit in to the given measures: 250×350×30mm max 0,5kg. Fee is 3€. The delivery goes without a tracking code.

Small orders outside Finland 7€.
International Letter with a fee 7€. International letter is only for small orders that fit in to the given measures: 250×350×30mm and max 0,5 kg. Tracking code is included. Can be delivered worldwide.

Other packages outside Finland:

EU up to 5kg = 12€.

Outside EU
zone1 up to 2kg = 20€, up to 5kg = 35€.
zone2 up to 2kg = 25€, up to 5kg = 50€.

You can choose your shipping method during the checkout process. Only the possible methods are available depending on your order and destination.

DELIVERY

Itella Oy in Finland.

Other countries Itella Oy and GLS

CTRL Clothing web store ships internationally. CTRL Clothing can’t be held responsible for missing packages. We will dispatch all orders within 3 business days, excluding Finnish holidays and weekends.

All packages have a tracking number so the package can be traced (except the Domestic Letter).

We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

RETURN POLICY

You may return your order in 14 days after receiving it. Money back guarantee. Items must be returned in original packaging and in original condition. Used items are not accepted. Please ensure that you return orders with sufficient postage and with the same way it was delivered to you. Returns where postage is not paid will not be accepted by us. Within Finland you can return your order free of charge by using Itella.
Outside Finland the delivery costs will be refunded to you only if we have made a mistake or the product was damaged during delivery or the product is faulty. Before sending any returns, please contact us by email.

PRIVACY AND SECURITY

We value your trust in CTRL Clothing Oy and ensure that we operate with the highest care and security standards when it concerns your personal data. We do not pass on your information to any third party. Customer details needed for delivery are passed on only to the delivery/shipping company.

LAW AND JURISDICTION

Finnish law will be applied to all disputes related to the CTRL clothing web store or these terms.